FAQ

What types of products does Thesolutionhub offer?

Thesolutionhub specializes in high-quality leather accessories, including items such as the Astral Leather Card Holder and the Beacon Leather Wallet. Our products are designed to combine functionality with sophisticated aesthetics, catering to professionals and individuals who prioritize both practicality and style.

How can I ensure the longevity of my leather accessories?

To maintain the durability of your leather products, it is recommended to regularly clean them with a soft, dry cloth and to store them in a cool, dry place away from direct sunlight. Additionally, applying a leather conditioner periodically can help preserve the material's natural oils and prevent drying or cracking.

What is the processing time for orders?

Orders at Thesolutionhub are typically processed within 13 business days. Orders placed on weekends or holidays will be processed on the next business day. This timeframe allows us to ensure that each product meets our quality standards before shipping.

What shipping options are available?

We offer various shipping methods, including standard, expedited, and express shipping. Shipping rates are calculated at checkout based on your location and the selected shipping method. Delivery times may vary, with standard shipping taking approximately 5-7 business days, expedited shipping around 2-3 business days, and express shipping about 1-2 business days.

What is Thesolutionhub's return policy?

Thesolutionhub has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Customers are required to contact us to initiate the return process, and items sent back without prior authorization will not be accepted.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use the link provided in the email to monitor the status of your shipment.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately. We will evaluate the issue and work to resolve it promptly, ensuring that you receive the correct product in satisfactory condition.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return. If you have questions about a specific item, please reach out to our customer service team for clarification.